Terms & Conditions
Welcome to our website. We hope that you find many products which will tempt you and allow you to create beautiful things!
For your information, there are a few terms and conditions in using our site.
We accept a range of payment methods. These include:-
- Secure payment via paypal (all international customers must pay using paypal)
- Direct money transfer into our bank account (details are provided during check out and also included within your email order confirmation)
- Cheque / money order (details are provided during check out and also included within your email order confirmation)
- Cash on pick up
We have a number of postage options to suit you.
Australian States - our flat postage charge is $8 and applies to all Australian states. We also offer registered post which provides tracking and insurance for an additional cost of $4.
International postage is available and is charged at a flat rate of $30. Should the cost of shipping be less than this rate, a refund will be issued.
Local pick up - we are based in Boronia, Melbourne and offer pick up for local customers. Should you wish to pick up your order, please email us to arrange a suitable time. Orders must be paid for prior to pick up or cash paid on pick up.
All orders are posted within five business days from the receipt of full payment.
Your order is guaranteed to leave our premises in an excellent condition using the Australia Post service. We take care to pack your goods in protective packaging. Our package also carried a return address. We do not take any responsibility for any damage or loss of your package which may occur, once the package is passed to Australia Post, as a result of conditions outside of our control. Nor, in the event of a loss of your package, will we be expected to replace the purchased items. Where you are concerned about loss or damage, we offer registered post at an additional cost and this includes tracking and insurance.
All orders are checked thoroughly before posting, however if an item is missing from your order which has been marked as supplied, or is a wrong item, please contact us immediately in order that we may rectify the mistake.
Orders for which payment is not received within one week from the date of purchase will be cancelled without prior notification and items will be restocked.
Refunds & Exchanges
Please choose carefully. We do not offer refunds or exchanges for change of mind or for making a wrong selection. Exchanges or refunds will be considered in extreme circumstances on an individual basis, or where the goods are wrongly described, different from the sample shown to you or they don't do what they are supposed to do.
Please contact us within seven days of receipt of your goods. Postage is strictly non-refundable.
If we do accept a return due to your change of mind, the item must arrive in an unopened, undamaged and saleable condition at your cost. The postage costs for the replacement item will be passed onto you.
We endeavour for our product images to accurately represent our products. However at times there may be some discreptancy, such as colours may vary slightly due to variations in screen resolutions. Regretfully these are beyond our control.
All prices are in Australian dollars. Shipping is additional and will be added to your order during checkout.
We offer layby subject to the below conditions.
Deposit of 20% of total invoice value including postage is to be received within seven days of making order. If this payment is not received, then the layby will be cancelled and products restocked.
Full payment is to be received within 10 weeks from the date of placing the order. This period can be extended in certain circumstances however we will need to be contacted so we can discuss further payment options.
Payments will need to made at least fortnightly. They can be made weekly as well. In certain circumstances money payments can be arranged. Payments can be made via paypal or EFT. Please use the order number as a reference for EFT and send an email advising when any payment has been made.
If payments are stopped before full payment is made and without any contact, we will send the order for only those products which we have been paid for (products are chosen at our discretion), including postage. The remaining unpaid products will be restocked.
Should you decide to cancel your layby, we will refund your money less restocking fee of 10% of the total invoice value.
We reserve the right to change the above conditions without prior notification.